Find hotels near Canopy Bay, Puerto Vallarta from SAR 285

"Staff was very nice"

"very good breakfast.."

"Breakfast OK"

"Extremely friendly staff, especially Angel at Andrea restaurant and Ernesto at the pool!"

"The front desk reception was incredibly rude ! In particular the2 females with glasses .when I landed from Canada I was so hot with heat exhaustion- I literally begged for a water and was told “ this is not all inclusive go down the street and get one !!!” I’m allergic to feathers and even though they speak English just fine they REFUSED to give me other pillows !!! Fridge was not working —- was promised a beutiful view —- room had no balcony and overlooked dirt and overgrown weeds . About my complaints the glasses receptionist made it her business to glare and stare at me and very time I left my suite . “ Irna “ was her name . When I needed a shower on arrival discovered there was NO soap in the dispenser AND the ac did not work !!!!!! Horrible place !!!!!"

"Elevators were out and sometimes took a very long time to wait for one. Food was okay as well. Not the best but also not the worst. Check in process was simple depending on who you get. Some staff gave little to no explanation. Some restaurants are closed during certain days or times and re open. I thought this would be helpful for someone else to know. Also I don’t think there is fire alarms in the rooms. We had a housekeeper clean our room and she left a bag of food and snacks on top of the electric stove and it was on. When I went back upstairs to our room the room was FULL of smoke. No alarm went on very hard to breath. Did not get our purchases refunded by them. Would probably not stay here again. I love the one in Cabo not this one.."

"The staff here was absolutely amazing. Very helpful and friendly."

"Excelente place. Cannot go wrong"

"I've been to this hotel many times and previously loved it, due to the location, but especially because of the service. This time, the entire feeling was different. The service was very poor. Staff were actually rude at times. Just one example- We waited in the Sports Bar for over an hour after ordering our food with the waiter telling us, the food would be coming out soon. After an hour, he finally admitted that the chef had just arrived, because they didn't actually open until 1:30pm? "