Find all hotels by Excellence Resorts in Cancun from SAR 2,231

"Wonderful hotel . Staff fabulous. The food was very good . Would recommend to friends."

"My first resort and honestly the bar has been set, food was amazing and staff were incredibly friendly. They really did put in their attention to detail. Resort was not crowded at all, plenty of room for a chair under umbrellas and the beach view was incredible. 10/10! "

"Rooms great, restaurants as well. My favorite food and service was at the Italian on the 12th floor. Spa and masseuse were awesome, a must! Beach could have been better but weather was not on our side."

"Clean room "

"Was wife was charged extra for no reason. When she asked for an itemized receipt they gave her excuses why they couldn't do it. Do not stay at this hotel. "

"Very clean"

"The staff were very accommodating very nice to speak with! Dinner was amazing!! And Breafast buffet was very good too!"

"Great service "

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."