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"Front Desk supervisor, Thania Provided excellent service she’s a superstar. She’s great kind professional. What I didn’t like was our bathroom had a foul smell. I like variety of the food buffet was excellent. Staff was cordial and professional. "

"They were always ready to help with transportation or general info "

"Great experience! Excellent service, kind and attentive personnel. Beautiful facilities. Excellent food options. We will definitely come again"

"Hotel was conveniently located next to the airport. It was a lovely hotel with beautiful pool."

"The best staff and cleanest place ever . We had a family of 11 and all are happy thank you Planet Hollywood "

"We loved the fact that we had access to the whole waterfalls hikes and hot springs. We loved the breakfast. Dinner was ok didn’t like the fact that you had to reserve. We ate at the bar a couple of times, but choices were limited. We didn’t want to venture to town at night. I loved the birds and nature all around us. We would have preferred more privacy between our cabins. We couldn’t really sit out in the front or the back without seeing our neighbors come and go. But those were minor details, we really enjoyed this beautiful heaven on earth."

"Beautiful hotel, beach, rooms with fabulous sunsets!"

"Beautiful, safe place to stay. Dining options were limited but the quality of the food at each one was great. (This is probably by their design.) "

"Our experience at the hotel was great ! Everyone was very friendly always helping us and making sure we are taken care of. They also offer plenty of activities to do in the hotel and dining options as well as buffet were great. "