Find all hotels by Greene King in Calcot from SAR 221

"We stayed 4 nights. After a poor standard Classic room (32) on our first night (cleanliness issue), we were moved to the Bridal Suite for our 2nd night and we were told our first night was being refunded. The staff couldn't have been more helpful. On the back of that, we booked another 2 nights and were pleasantly surprised to be upgraded to a Luxury room (Room 17). Beds in all the rooms were comfortable and the rooms provided all normal facilities (tv, table, chair, toiletries, wifi) and we could go to Reception for more tea/milk/water, which was much appreciated. However, the issue of floor cleanliness became the turning point for us. In all 3 types of rooms we occupied it wasn't nice to walk on the floor in bare feet. All the floors (bare black floorboards) need a good scrub and in Room 17, the curtains need to be taken down and washed, the bottom 4 inches being grimy. This doesn't fit with the description "Luxury". After the staff had bent over backwards to make our stay special, we felt we would be churlish and ungrateful if we brought up the subject of cleanliness again, so we ended up moving to another hotel. "

"Food for both dinner and breakfast was excellent. At breakfast, there weren't enough staff so took a while to get a table."

"Lovely room with comfortable bed. Very friendly and professional staff. Could do with hot plates for hot breakfast and disappointing coffee but otherwise super breakfast with cold and hot buffet. Book a bed and breakfast room if you will require breakfast. Restaurant food prices expensive. "

"Rude restaurant staff not much information given at check in. "

"Breakfast was Luke warm / not much bread left for toast as I assumed that most items were consumed by an overnight coach tour party staying overnight with earlyish departure. One staff member on duty probably having to cover for restaurant In the room which was ok the only problem was when you empty the wash basin the waste water came up the bath plug hole"

"Beautiful location.Breakfast was basic. Staff were very friendly! I was disappointed that you had to pay extra £5 to enter the spa. We weren’t allowed to use the gym without membership. It’s a hotel and spa so I did not expect extra charge. Also no bathrobes even to hire. Disappointing for the money and to only receive a basic service. "

"Good breakfast and dinner options, friendly staff"

"Really clean room. Lovely grounds and entrance into the lobby. Everything was perfect. Usually hotel rooms in these places are noisy and cold but this was perfection. Staff were really nice too."

"Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine "