"First of all location - amazing, a fantastic location for a hotel, incredible views, the lake is beautiful and the water activities are well organised including kayak, canoe, paddle board, etc. As for the hotel and staff - this leaves a lot to be desired. First of all the welcome was extremely unfriendly which got things off to a bad start, followed by being told that there was a $40 charge per person to use the spa, which was free when we last stayed. Given this is advertised as a spa hotel,...
"Absolutely beautiful site - incredibly close to forest / sounds of the river while maintaining a nice distance from neighbours (we rented one of the chalets but all the accommodations are beautifully maintained and blend into the rest of the area).
The staff was extremely helpful and accommodating for all of our needs/requests.
Kayaking on the Rivière du Loup and walking the wooden sidewalks (trottoir en bois) are a must!
The massages at the spa are pricey but top notch (even if the...