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"👍"

"We come here every year but this year the dude at the reception put a dent in our stay as soon as we arrived. Zero communication skills. Absent from the reception every 10 minutes he would disappear for 10-15 min. He refused to open the doors between our rooms claiming he does not have a key. His colleagues confirmed that was a lie. We had to change our sleep configuration (small kids) which was a major inconvenience to say the least "