"Check-in is 4 PM. My room wasn't ready until 5:30 with no believable explanation. We missed our dinner reservation at Elote. The room was on the side of a steep hill and there are no elevators! I explained I had physical limitations in addition to being in recovery from a total shoulder replacement and could not do the stairs. I knew the room had not yet been assigned. There were 18 rooms to choose from. I was assured a valet cart would drive me up the hill and there were no stairs to unit 94...