"Ordered room service at a late time of the night. Whilst I don’t expect gourmet at 1am it is reasonable to have something edible. £35 for 2 dry panini rolls isn’t really good enough and this could be improved. Also no spa - which should make the 5 star experience better."

"Enjoyed the amenities and great location 5 min walk to NEC. But had the worse couple of nights there due to noise. First night was what can only be described as a heard of elephants trying to jump into our room, very creaky floorboards and can hear everything through walls. Second night there was a party going on directly below us in the basement… complained about the noise after 10pm sounded like we were sleeping next to the DJ box , thumping music when trying to sleep as up early. Hotel did...