"Room was infested with moths. Breakfast menu stated back bacon but only served streaky which was more fat than meat, eggs were severely undercooked. Danielle at hotel reception was very helpful."

"Well cleaned and maintained hotel, lovely staff. Lovely bathroom and bedroom was stocked with amenities like hairdryer, iron. But no mini fridge?! Unusual. Also, no AC in the rooms made sleeping at night impossible in this heatwave, it was a sauna in there. A fan was provided but didnt make much difference. At least provide portable AC/ powerful fans."

"Location"

"The hotel was good but staff not overly ready to help. Car electric charging was good"

"Rooms were clean staff really friendly and food was good"

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...

"Lovely old world charm and the staff were brilliant, only issue was we arrived in the UK during a heat wave and the rooms don't have AC , it was a little warm, but I would go back again for sure"