2/10 سيّئ للغاية
kammy Kay Kuykendall
مسافر برفقة عائلة وأطفال صغار
٢٧ مارس ٢٠٢٦
عناصر نالت الإعجاب: النظافة
Overall the room was nice. Small for a one bedroom suite and a few minor issues (things not working). Large stains on carpet in hallway. My biggest issue was the staff. The valet gentlemen were nice but the front desk clerks were rude. No exceptions for early arrival and late departure. My special needs son had a medical appointment that ran over and we needed a few extra minutes to check out. We had already contacted someone there and was told no problem we could stay until 12:30. When we got there our card to get in the room had been disabled. It was 12:03. I went to the front desk and was told there were no notes in the system. Check out is at noon. I explained the situation and she was very rude. We had 4 hours until our plane left and I asked if my son could have a short swim and she told me no, the amenities are for paying guests only in which we were. I have never stayed somewhere in all my travels that did not allow this. He had just spent over 2 hours at doctors appointments and needed some calm. Kindness does not exist at this hotel. I understand that there are policies but she could have relayed them in a polite manner. The front desk manager when we checked in was willing to let him swim when we were unable to get into our room. I was told by the rude staff member that he had only been there 2 weeks and didn’t know any better.
kammy Kay Kuykendall
أقام ليلة واحدة (1) في شهر مارس عام 2026