"gave low ratings because when I attempted to book another stay, I was informed that I was banned from returning to the property due to an item allegedly being missing. This came as a complete surprise to me, as I did not take anything from the property. If the staff believed something was missing, I would have appreciated being contacted and told exactly what the item was so I could help clarify the situation. Instead, I was simply told I was no longer welcome, without any explanation or...