"I rarely write reviews, but our recent stay was so frustrating that I feel compelled to share my experience. While the property itself is beautiful, the service falls completely short of the Ritz-Carlton standard.
Our issues began immediately upon arrival. The A/C in our first room was broken. The next day, we were moved to a downgraded room with no balcony. Finally, we were moved a third time to a room similar to what we booked. Packing, unpacking, and moving luggage three separate times with...
"I rarely write reviews, but our recent stay was so frustrating that I feel compelled to share my experience. While the property itself is beautiful, the service falls completely short of the Ritz-Carlton standard.
Our issues began immediately upon arrival. The A/C in our first room was broken. The next day, we were moved to a downgraded room with no balcony. Finally, we were moved a third time to a room similar to what we booked. Packing, unpacking, and moving luggage three separate times with...
Jose