"We had an incredible experience at this hotel! Its location right in the heart of the gorgeous Bryant Park, makes it so convenient and easy to get everywhere. The entire team is highly professional, welcoming, and attentive to every detail. Our room was spotless and exceptionally clean throughout our stay. A special mention goes to the wonderful receptionists, Arlette & Yovanni, who made our stay truly unforgettable, greeted us with a genuine smile every single day, was always eager to help with...

"Staff walked in to the room two times while I was sleeping heard all the noise from the traffic outside"

"Great hotel at the heart of NYC."

"The hotel was clean, very centrally located and provided all the amenities I needed for a short getaway with my husband. The free water bottles, coffee and tea are a nice touch. I had to request a microwave but it was in the room when we arrived. Our king bed was uncomfortable. That's the only minus of the trip."

"I have made a formal complaint, but am yet to receive a response."

"Everything was great except my room wasn't available after check in bit the still accredited me"