"Very dated - old smell throughout hotel Expensive for level of room given Old tele DVD player ! Curtains ripped Carpet very worn Very basic Smells of animal droppings everywhere"

"On arrival I was told I’ve been downgraded to a standard room after paying for a premium room. Pretty rude staff wouldn’t change your alter and just saying I will just take it off the bill at the end. That wasn’t the answer what the answer I wanted was I’m sure your room isn’t available, but we can upgrade you to Different room, ordered two £40 steaks meals most of it was Fat with about eight chips overall we won’t be coming back really underrated for what you"