"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Really awful reception into the hotel. Very dirty entrance area. Staff were okay once we started talking but initially not nice at all. Such a basic hotel. Carpeted room!?- why? And of course stained! No shower gel just an empty bottle. We regretted getting a room here the moment we pulled up to the hotel."

"Great location for the city center. Clean rooms and the breakfast was great!"

"No A/C. We requested a fan and they brought us one that was full of dust. Didn’t realize that until we turned it on and dust chunks flew out. Realized we could use the hair dryer to blow out all the dust so that helped but then dust chunks were all over the floor. Facilities are a little run down. Staff was duct taping down the carpet in the hall right outside our door. Check in at kiosk didn’t work. Staff present was not that helpful but eventually got us checked in."

"Overall a good place with AC"

"Resturant is terrible"