"Found someone's retainers in room really dated and air con didn't work"

"We stayed in a twin room in the annex. We were offered the choice of 2 rooms and took the one on the 4th floor for the views (There are no lifts). The room was clean and well maintained and a reasonable size. Staff were super friendly. Walking distance to Victoria Station and the nearby theaters."

"The location was excellent, quiet and room was big & clean. There were many restaurants within walking distance, which made the location even more convenient The breakfast was good. The staff were very friendly and helpful. My only complaints were that the room was a bit warm even though the air conditioning was on, and the shower was open with no door or enclosure, so water easily splashed onto the bathroom floor, which was a bit inconvenient Overall, I had a pleasant stay and would...

"La habitación es pequeña pero agradable, excelente ubicación ya que todo está accesible al metro bus y caminando, el bufet delioso"

"This is a decent place for an overnight stay- however the one thing to bear in mind is there is NO AIR CONDITIONING. I stayed on the hottest day of the year and quite honestly the rooms were like saunas--literally. it was unbearably hot. I had some cheese and chocolate with me and by morning it was all melted to mush, it was that warm. So just be aware this is an issue here if its warm outside"

"Hotel itself was clean . Bedsheet was dirty . Kettle a drinks facilities in room , plug did not reach electrical socket . Had to move tray and. Kettle and sit on top of the bin to use it . Staff were polite but did not give me much information at check in . Had to ask where lift was, as told me took Number but not how to get there which direction as was two doorways . No info in room Re in case of fire instructions, meeting point or nearest stair case or evacuation route ,no info re .tv...

"When we arrived the hotel was closed and we had to find somewhere else!"