"The staff upon check in was fine, however, the staff at check out was just plain rude (not just to myself, but I witnessed her speak rudely to other guests) She was "busy" chatting with a lady standing to the side of the desk and it was very obvious that is was a bother to deal with guests. The elevators are TINY which only matters because it's a pain to get the luggage carts in and out :( They charge for a late check out (by late I mean they wanted you out by 11:30 and I asked if noon was...

"Every staff member we interacted with was phenomenal. But, a main reason we chose this hotel was for the electric vehicle charging that it is supposed to have. There is only one, and it’s broken."