Find hotels in Bello Horizonte, Santa Marta

"very happy. It met our family's needs. would stay here again"

" One of the worst customer service we ever had! We arrived at the hotel at 3:15 pm and check in was at 4 pm. the process was done by 3:38 pm but they wouldnt give us the room until 4 pm.. they said no after us asking nicely since we had a wedding to attend at 4:30 pm and we had to get ready . We had to wait until 4 pm because THEY DID NOT HAVE THE ROOM READY when check out is at 12 pm..Mediocre service! On another note the road to the hotel was terrible, all of the hotels in that street are owned by the same owner therefore they have no intentions to fix this. Breakfast is a scam, they have a transportation to another building to have breakfast, which this is not mentioned in the website. What kind of "hotel" is this??? and the reviews mention iits exceptional with a rating of 9.4l!!! what a scam!! dont believe this trap"

"Excelente"

"The staff in general provided magnificent customer service from the front desk, the restaurant, and the people who clean the room every day."

"Fun trip , everybody was so nice and helpful at the hotel"

"Great option to stay with family."

"We had a family stay at Porto and had a good experience. The rooms were beautiful and very clean. The beach is a 2 minite walk and the pool os quite large and great for both kids and adults. The only downside is that it’s not truly an all inclusive hotel. The food is included and some drinks. However, if you’re at the beach, which is off the property, there isn’t a bar. The pool has a bar, only during dedicated hours. We made it work, but it’s good to set that expectation if you are looking for an all inclusive experience. "

"All was good"

"perfect "