"bed bugs"

"This is the worst Hotel in the World! Do not stay HERE! The pics will have your thinking differently. When I checked in the staff was not friendly and then when I got to my room it was roaches in there in the sink. I was there for every bit of 5 mins and gone! Tried to get my money back and they will not give it to me. I'm still trying to get my money back. Its my money. I still haven't got my deposit. I have contacted higher up on them. I'm Pissed and they nasty! The damn drawer didn't close in...

"The sheets on our bed had a yellow stain. There was no room service done and with no phone line to front desk we had to go down to ask for extra pillows and towels. Having only one elevator working made that more of a burden. They had someone sleeping in the dining room since Friday night until Sunday morning."

"Good"

"Todo estaba súper no le doy las 5 estrellas porque el A/C de la habitación hacía mucho ruido, mi habitación fue la 224 por lo demás un buen servicio y todo estaba en excelente estado"

"The room was clean. The tv had plenty of options. Breakfast was good. The only problem I I incurred was the air conditioning. It was not cooling when I arrived around 8:00pm. By the time we went to bed it still was not cooling. Each time I called, the front desk said they were resetting it but that did not work. Finally around 11:00pm I got dressed and walked downstairs and the clerk said the previous clerk had it set on “auto” and she changed it to “on.” Finally the air cooled the room...

"Everything was clean much appreciated"

"This hotel was, without a doubt, the worst hospitality experience I have ever had. The problems began the moment I arrived at 11 PM, exhausted after a long day, only to find the entrance gate completely closed with no clear signage or instructions for late-night guests. I attempted to call the hotel for assistance, but no one answered the phone — a basic expectation that any 24-hour establishment should meet. After considerable frustration, I managed to locate an alternate gate and made my way...