"I was not able to stay there. After I got there, exhausted from Jacksonville, FL driving, the front desk notified me that they do not accept pets which on the Expedia page it notes that it does allow dogs. I paid in advance, front desk told me they are not refunding my money because I made reservation through Expedia. Any help I can receive here I’ll appreciate it!"

"Arrived on Friday the room had a sewer smell when you entered we sprayed the room with Lysol. Talk with the person at the front desk early Saturday morning. We were told we would be move to another room after 3 pm. My family and I were at the water park celebrating my granddaughter's birthday when the hotel called and asked if we were there we said no. The lady said they had a room for us but we needed to get there ASAP. We told her we wasn't going to leave right now, after being put on hold...