Find hotels near Belharucas Beach, Albufeira from SAR 197

"This is a beautiful, well equipped hotel that lets itself down due to corporate greed, amateur level service and lack of attention to detail. The hotel itself, the ground, the pools and the setting behind Falésia Beach are stunning. The place was immaculate, the heated pools were glorious, the rooms were large and comfortable and we slept well. However, after paying for our stay upfront (nearly €1500 for a few days) we were basically informed that our money was not good enough. The front desk said “what we do now is put a hold on your card for expenses and we suggest €100 a day.” I said I’d like to pay as I go. I did not appreciate being told to pre pay, particularly being told how much I should be spending. It was presumptious, tacky and exploitative, especially given that the hotel restaurants are extremely expensive and the menus average. For the next 24 hours there was a red banner on my glitchy guest app saying my credit had expired and I must contact front desk. This eventually changed to in credit. Our experience eating in the hotel was only the sub standard breakfast, which staff could not keep warm. Cold eggs, sausages, pancakes, potato rosti on 3 occasions. We stopped eating the hot breakfast. On the 2nd day I told front desk about the cold breakfast and the rep was unhelpful; she wanted me to tell the restaurant staff, not her. Eventually she agreed to pass on the feedback when I also reported that my shower was broken. This isn’t 5 star quality. "

"Overall it was just okay. The reception crew kept looking down when I was lining up to check in and had to wait for a while. The whole resort smelled like mold. Maybe they need a deep clean? The breakfast was very busy. The spa was fully booked so I could get a massage. The room was smaller than expected. They only provide minimum. Our room came with a laundry machine but they only provided detergent for the first day. We were there for 5 days. They expect us to purchase a big container at the store for a short stay. At other resorts they usually provide enough detergents. The restaurants were fully booked everyday so we had to eat at the main cafe a lot. It was expensive for what it was."

"Thoroughly enjoyed our stay! Such a lovely place to stay with lovely staff always so helpful. "

"highly recommend for a relaxing holiday"

"Fabulous resort. We have been multiple times and are planning a return trip in the summer. "

"NA"

"The staff are very polite and helpful. They upgraded our room for more space with our toddler. Property is stunning and a min walk from a ton of restaurants, grocery store and beach. Highly recommend! "

"Beautiful property, great staff, multiple dining options, great gym"

"All round a wonderful experience! The room is spacious and comfortable. The food has a great selection and is continuously different which is exciting to choose from. The area is good, short walk to beach and shops. The staff are so helpful and friendly, our son was a big fan of Pablo on the entertainment team. The kids area is great, our son is only two so couldn’t be left but he loved playing in the room and playground. You can always find a spot in the sun and It’s easy to get a drink/snack when you need. Our first experience of all inclusive and we’ll definitely be doing it going forward. "