2/10 Terrible
Gerald M., Kelowna
25 Rab. II, 2024
Disliked: Cleanliness
Mice Infestation & Fraudulent Transaction
We reported to Laurinda seeing a mouse running along the kitchen countertop and behind the stove on the first night of our 4 night stay. We could not use the kitchen properly for the entire time of our stay and had to keep all food stored away and off the counters. Laurinda said this is normal for the area and did not offer to have anyone come to take care of the rodent problem during our 4 night stay and said the cleaners will set up traps after we check out.
We are also still waiting for our refundable deposit of $1000 that we paid at time of booking in November of 2023. Since checkout, she confirmed to me through multiple emails that our $1000 deposit will be refunded and keeps making up excuses. She said we should have received it within 7-10 days of departure but still have not to date. It's been 4 months now. She has not replied to my most recent voice message or email.
We have rented elsewhere multiple times at Big White resort and this is the first time that I have had to leave any negative feedback.
Do not book with Laurinda Kalawarny Summers.
Gerald M.
Stayed 4 nights in Jan 2024