"I had an issue at check-in, as the front desk girl said two rooms were booked for me. I had cancelled the first room several days prior to check-in via Expedia, and had re-booked with a better rate, and paid at the time. She checked with other staff and I was told I had to f/u with Expedia regarding the 2nd room charge.
When I contacted Expedia after my trip, they said the hotel did not charge me, but I could see quite clearly that they had. She was not very helpful and told me I would have to f/u with the hotel.
When I called the front desk of the Hilton Fallsview today, a lovely young lady named Treasure, was very helpful and receptive to my issue. She looked into the previously paid room charge and was able to have the second higher rate charge reversed. She also gave me an email to f/u on, should the charge not show up in the next week. She really was true to her name......a real 'Treasure'."
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