"Balcony was unusable. Unstable plastic tall barstools which were useless and very uncommon. With armchairs dragged out of the room you couldn’t see over the tall concrete balcony at all. Paid extra for a room with a view!!
Management were rude and snobby. Not willing to help at all. We were shown two other rooms of the same type exactly but refurbished at least. Minutes later when we said we’d try to check out, because these rooms suddenly became unavailable, this woman offered no help at all....
"Easy check in taken to room which had everything you need very clean, tidy and modern. By the looks of the room it had recently been decorated and perhaps updated been done very nicely.
All staff were pleasant and helpful.
We had a meal early evening, four of us, different choices and we all enjoyed our meals.
Breakfast in the morning was good with a nice choice.
Nice garden area with lots of space and tables overlooking the broads, ideal location.
Would definitely recommend staying here."
"I have stayed here a few times now and we love this hotel. It is a bit tired in the rooms but nothing to spoil your stay.
I did find the staff were not a good as they have been. Reception never answer the phone, you have to go down to them. Breakfast is not good. poor selection and poor service. They had no bread left out, no ketchup left. They had 6 empty bottles out for customers to use, everyone was empty. When asked for more, it never came. I ordered from the menu and paid extra. Arrived...
Golden Triangle، على بُعد 15.2 كم من بي وايلدر وود
9.0/10
رائع
(982 تقييمًا)
"The hotel is in an excellent location for Earlham Park, it has a nice breakfast and reception areas, plenty of parking, and the breakfast was good. The staff are friendly and helpful.
Our room was really not great. It was situated some way from reception along a rabbit hole of corridors. The corridor where our room was smelt quite fusty/mouldy. The room itself also had a strong odour - a bit like rotting fruit. Luckily the windows were openable. The room and especially bathroom were overdue for...
مركز مدينة نورويتش، على بُعد 13.3 كم من بي وايلدر وود
9.2/10
رائع
(1,006 تقييمات)
"Lovely suite ‘Filby’ (up spiral staircase so only if you are fully mobile) plenty of room with roll top bath. Took advantage of free classic car tour of Norwich city centre (ask and book at reception). Nice breakfast room
- staff friendly but a little distracted !"
"Excellent hotel! Excellent staff. I arrived late due to being held up at work so called ahead, the chap on the phone was kind enough to wait 1hr30 past the check-in deadline for me to get there, thank you! Had only booked the single room for 1 night, while the room could be classed as a little snug it was nothing less than very comfortable. The room is very well presented and incredibly clean, bed was super comfy and bathroom was spotless and of a decent size. Paid extra for the Full English...