"The hotel is nice and cool, but the staff was a bit rude, I wanted to use the big round sunbed just to take a photo, but they kicked me out as if they were the owners there, it was very unpleasant"

"The hotel was beautiful, check in was seamless the room was beautiful and the staff couldn’t have been more helpful!"

"Overall, the hotel itself was beautiful and my stay had some enjoyable moments, but the service and guest experience fell short in ways that shouldn’t happen at a property like this. Check-in was unnecessarily stressful because the staff initially couldn’t find my reservation and immediately told me I would need to call Expedia, even though the booking had already been confirmed. After an uncomfortable back-and-forth, it turned out the reservation was there all along and the issue was simply an...

"Todo estuvo espectacular 100%"

"I pay for a breakfast buffet, and the waiters looked right over me went to talk to everybody else just like I was not even there and the food was cold. It was not worth the money. and the door to my room is like corroded like someone can get in here with the credit card and I did not feel safe."

"Staff was super helpful no matter the time of day. Beautiful view and clean room. Room service was super quick"

"Overall, the hotel experience was pleasant; however, there is a significant opportunity for improvement regarding guest parking information. Because the parking facility is not owned or managed directly by the hotel, guests should receive much clearer instructions during check-in and in their reservation confirmation. Information should specifically identify approved parking areas, restricted zones, parking rates, and any locations where parking is prohibited to avoid vehicles being ticketed or...

"I strongly recommend people not to use this facility for their vacation. We stay here for 3 nights, they charged us US$17.5 for complimentary water battles without notices."