"100% good"

"One hour wait to check-in for a room. Only one person working the front check-in desk during peak time. Travelled a long distance to stay at your resort, the last thing anyone wants is to wait in line an hour to check-in! First impressions! Room was leaking water through the ceiling over the bathroom area. Reported it several times maintenance apparently came out but it was still leaking the following day. The toilet overflowing and needed to be plunged several times. Called twice and...