Find all hotels by Relais & Chateaux in Basingstoke

"Wonderful hotel comfortable beds and pillows spotlessly clean. Nice decor. Would highly recommend and will definitely stay again "

"Decent size room, friendly staff, and very good location for getting to Southampton port, but there were a few issues. Room was clean for the most part but very dusty and a few mysterious stains on the headboard and chairs. Bed was pretty hard and uncomfortable. Room was very hot - they provide air con but it only stays on for an hour before defaulting back to 25C meaning we had to keep setting it again in the night. The glass door to the bathroom is a bit weird - would not recommend if you are not very comfortable with person you are sharing a room with. Good amount of parking however don’t be lured into the more expensive room rate that includes parking if you stay at the weekend as parking is free then! We picked this hotel in part due to the presence of electric car charging, however all were either in use or broken so sadly we had to charge elsewhere."

"Friendly, helpful staff. Made the stay enjoyable and easy. Would absolutely stay again!"

"Room could have been better there was someone else left over food in the mini fridge. A panel in the bath room fell off the wall when i opened the garbage can"

"Breakfast was good as always but the room was disappointing"

"Worthy of every penny spent!"

"Breakfast was good but head into Marlow and eat at the Coach instead."

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"Arrived late so dinner was just finishing, able to order a coffee, or alcohol. But nothing else the coffee bar had space to sell other items like biscuits or cakes (Perhaps in the future). We wasnt told about a neurovirus outbreak the week before. A couple of guests mentioned it. Which explained why alot of cleaning was going on. Hence the 3 stars in parts of the review. Room was very nice and very clean. Spa again nice, but people allowed to lane swim outside the lane swim area, which was problamatic and 1 guest particularly unpleasant when he got in our way! Can't blame the hotel for his manners but he sbould be directed to the correct part of the pool. Breakfast, all staff very attentive, but let down by quality of products especially the sausages and bacon. Porridge however was excellent. Overall stay was pleasant and would stay again."