"'Apartment' no bigger than a hotel room. Smell of drains. Very difficult key box, took half hour to get into it. No toiletries unless you count handwash and shower cream dispenser. Definately not 5 star. No milk"

"Absolutely wonderful accomodation. Comfortable bed, clean amenities, exceptionally cosy. Check in was easy, with info forwarded the morning of, so we could just get in, get the keys, and be on with our day. The proprietor let us check out later for a good price as my partner was unwell and needed extra time to recover. We appreciate the exceptional hospitality."

"Really relaxed vibe and Jack was a great host. The ‘help yourself’ breakfast was a great idea and the little things like, have a bottle of water out of the fridge, went a long way. Room was clean, light and airy. Had everything you could possibly want eg posh coffee maker etc, bottles of water/fizzy drink. Jack made some lovely recommendations for places to see/eat/visit and we can highly recommend The Plough Inn and Jorvine too! Will return for another visit!"

"Lovely staff. Great location"

"The guest house was located in a super position, close to the station and city. The walk to the city via the footpath alongside the river was lovely. The hot drinks tray and refrigerator in the room were a useful idea and well used. The bed was comfortable and we got a good nights sleep even though the station was close by. Martyn was great and a good source of information. There were lots of great eating places nearby. We would definitely go back should we visit York again."

"Very kind people. Wonderful breakfast!"

"Didn’t even end up staying here as after I booked and rang them to find the exact location of the hotel, they told me they didn’t have space and re-directed me a 20 minute walk to another property that was not acceptable at all. When I asked to be refunded or have my booking cancelled, they told me it wasn’t something they could do as Hotels.com needed to do. Contacted Hotels.com explaining the situation and they had been unable to make contact with the Hotel initially. And now I’m left out of...