2/10 Terrible
Alison
Traveled with partner
24 April 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this would be the worst motel I've ever experienced. I booked this based on reviews on your site & its close proximity to Ascot Hospital. When I checked in, the establishment looked much older & more tired than the photos on your site. I should have known it was a bad omen when I was handed the key to #13! The door was not easy to unlock - not easy to secure as I found later that night - & this morning, when trying to open so I could pack my car - I seriously thought I was locked in my unit. The blind in bathroom had no open/shut control that worked! The remote for the TV would not work. I had my own food with me and an icebrick which I wanted to refreeze over night. The small freezer compartment in the fridge was so chocked up with ice I could hardly fit it in there. I washed my hands in the bathroom & saw the basin was less than clean and I had to clean around the plughole before utilising for cleaning my contact lenses this morning. There was no chopping board in the kitchen and no small sharp knife to assist in preparing my dinner and random cutlery, plates and wine glasses. One half of the electric blanket did not work & I couldn't connect to the 'free' wi-fi. This morning I found the bathroom floor flooded - from the basin tap that had leaked overnight. Had to try & mop up with towels, so no shower possible, to allow access to basin to deal with contact lenses. No info in room as to how to contact reception (only open 9 - 5). I expect a full refund! AdvisingMANZ
Alison
Stayed 1 night in Apr 2026