"Great place to stay, we enjoyed it"

"We arrived at 740 pm we had 9 pm dinner plans it took us 1 hr and 20minutes to check in .Jose was the only employee working at the front desk the check in kiosk were all out of order and there were at least 20 people on line. About half hour later the front manager Denzel finally came up front to assist with another front desk employee but by then the wait was ridiculous. I have to wonder if they came to assist after I called ceasers directly to let them know what was going on at the front...