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"Welcoming and attentive staff throughout the hotel made my stay an enjoyable and memorable experience."

"I will never forget my first stay at The Langham. My partner and I were blown away by how spotless it was, the interior design of the building, the professionalism of the staff… …and the view from our room - and, mind you, we weren’t even in one of their more luxurious rooms/suites, just their standard room. If you make bank, you should stay here every time you visit Chicago; if you don’t, this is a bucket list hotel. Cannot recommend it enough."

"It was a very nice Hotel. We would stay again."

"Everythings perfect"

"Our room was wonderful"

"Hot water was dodgy (from too hot to too cold quickly). The restaurant opening hours were the worst for me though. The restaurant opens for breakfast until 11 and then closes from 11 to 4pm, so forget about a drink or a snack during these hours."

"Great hotel, centrally located to a lot of great things!"

"The CitizensM was a great hotel with clean rooms, pleasant staff l, and beautiful decor. I would recommend this hotel in Chicago and Miami locations"

"Perfect stay 10/10"

"Excellent hotel, beautiful room views and good food, the only thing that I would not consider four seasons level is the concierge (specifically Karen) having her and having no concierge at all would be the same. Not up to four seasons standards. Aside from that excellent hotel"

"⭐"

"Not a bad hotel just not my cup of tea. Rooms were incredibly small. I’m also not a fan of the sink and shower being in the room. The staff were decent. I wasn’t a fan of the lady at the taco restaurant inside. She asked me how can she help me as if she was going to take my order then proceed to tell me that I could order through the digital order screen."