"Very disappointing customer service experience. My reservation included two breakfasts that had already been paid for. Because my wife was not feeling well, we were unable to use them on the scheduled day. Since we are continuing to stay at the same hotel for several more days, I simply asked if we could use those two breakfasts on another day.
Both the front desk and the manager refused, explaining that the breakfast vouchers were already numbered and could not be transferred. I was not asking...
"Very disappointing customer service experience. My reservation included two breakfasts that had already been paid for. Because my wife was not feeling well, we were unable to use them on the scheduled day. Since we are continuing to stay at the same hotel for several more days, I simply asked if we could use those two breakfasts on another day.
Both the front desk and the manager refused, explaining that the breakfast vouchers were already numbered and could not be transferred. I was not asking...
Carlos