"I arrived late after reserving a non‑smoking room, but was given a smoking room without any warning. When I went back to the front desk, the employee insisted it was a non‑smoking room and said nothing else was available. I was offered an air freshener and an apology, which didn’t help because the smoke smell was overwhelming. The next morning at checkout, a different employee told me the room was a smoking room and that Expedia lists smoking rooms as non‑smoking when the actual non‑smoking...

"When I walked into the room this overwhelming smell of wet dog blasts you in the face. I went and bought plug-in air freshener. Let them run for an hour. Didn't help. So I switched rooms after noticing burn holes in the blankets. The next room was just as bad. But I bought q bottle of febreeze this time and used half the bottle to mask that other smell."