"I’m requesting a full refund for my room. I found several roaches on the bathroom door and walls, as well as on the wall above the refrigerator. I also found one on the table where I had placed my personal belongings. The condition of the room was unacceptable. I took photos of the roaches and can provide them for your review. Please refund the full amount I paid for the room and let me know when I can expect the refund."

"The lobby was never opened. They didn’t have coffee. He said they didn’t do that. The TV had no remote control and I could not get it to work. No refrigerator. No microwave will probably not be there again."