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"They didn't give me my deposit back, but still a nice place."

"We stayed here because of the free shuttle to O'Hare."

"My birthday weekend was wonderful at the Hyatt! Customer service was outstanding thanks to Vanetta (Vanessa) one of the supervisor for the front desk and Amari. They went over and beyond to make sure our stay was nothing but the best. They also gave me a special birthday bag filled with goodies. A wonderful staff and the deserve the recognition. Thanks Ladies~Elise "

"Stay was excellent, staff at check in and out were great and friendly, we got in very late but staff assured all were good. One remark though- Security deposit of $50 were not released until now which is three complete weeks yet it’s not refunded so am not happy about this long wait process. Today is 5/26, my stay was on 5/10."

"Good all around and convenient."

"Love this place. Clean and close to all things. "

"Very accommodating, clean, staff was very helpful! "

"The location is close is to a range of stores and restaurants. The staff were courteous and excelled in customer service. The bathroom fan was a bit loud but the room was others great."

"I recently stayed two nights in Chicago and split my time between this hotel and another popular brand near ORD airport—and hands down, this property was the clear winner. I have not experienced many hotels that are this well-maintained. The place was pristine from top to bottom. The check-in staff were fine, but what really stood out was the property itself—absolutely stunning. Everything was modern, spotless, and exactly as advertised on the hotel’s page. The bathroom, in particular, was incredible—spacious, sleek, and immaculately clean. I was in a rush and didn’t get a chance to take photos, but it looked just like the pictures. I called the front desk for a few amenities, and they delivered them almost immediately, which I really appreciated. The entire stay was comfortable and relaxing, and it’s clear that a lot of care goes into maintaining the hotel. Overall, I had an excellent experience and will definitely be choosing Westin more often from now on. Highly recommend!"