6/10 Okay
marilyn
8 Saf., 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky filthy public areas smelling of toilet
The room itself was great with a few problems. The balcony overlooking park and Sea was an incredible location. And the room was clean and odour free.
The entrance lobby had an overwhelming stink of cat pee and the filthy sofa was always occupied by a different cat. The hotel manager firmly positioned himself there daily and was not known to move off his cell phone even with guests present waiting. The terrible odour was mentioned and nothing was done. The smell also extended to elevator and on several occasions the pee in corridors was mentioned. Sometimes cleaned sometimes not. A clogged flush took 29 hours to fix when a plunger was only tool required. Frustrated I asked for one and manager said hotel didn’t have one. Only the night manager offered to move me to another room until repair was made. Manager offered no relief. Television was unplugged for entire 2 week diration, despite house staff and night manager trying to plug it in, there was an outlet blockage that the manager kept promising to fix and didn’t. The hotel is in an ideal location and the rooms good. Poor management, filthy public area conditions ruins a perfectly acceptable property. Excuse given for cat stench is that the park is a cat park. With exception of the restaurant and hotel not a single other business bordering the park had any cat toilet smell. Not even the park smells!
marilyn
Stayed 14 nights in Jan 2024
