Find all hotels by Rotana in Al Raffa from SAR 148

"The property is beautiful and the amenities are great, but the service was disappointing and below average. Breakfast was basic with poor service, and it was difficult to get assistance. Room cleaning and overall service were also slow and not up to expectations. Overall, a great property, but the service does not match its standard.…"

"Despite the challenges of the present situation, Four Points Bur Dubai continues to off great service."

"Beautiful room, super friendly staff"

"Great"

"Beautiful hotel with hotel rooms "

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."

"We had a great stay with great service! It started with Hashen who delivered our bags. He was so friendly and helpful. He knew our name each time he saw us. Loreen was so kind and helpful during check-in. Our stay was relaxing and the daily breakfast was great. Our stay also included a lovely floating breakfast. Everything was wonderful during our weekend. "

"Room: Just wow! I wish I can travel again and stay in the same hotel. Such a wow room it was. Excellent amenities and twice a day housekeeping made a huge difference to our stay. They also gave us complementary beach bag and cute cable ties. Slippers were not cheap ones like you get in every hotel, in fact very soft and comfy ones. You could always request additional amenities when needed through an app and they would be delivered to your room within 30 mins without any questions. Breakfast: Very tasty breakfast. One of the best I have had at any palm hotel. Lots of variety available and also you could request extras like French toast and dosa on order. Staff: Very kind and helpful staff. Spa: You have to pay additional for spa access but it was a good spa. We did not take experiences as they were much cheaper at our main stay. Additional: Water park is included in the stay for free. Towels were free for hotel residents but lockers were paid for. Beach and pool was very neat and clean."

"Amazing everything first class start to finish "