Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved our time at Casa Azanik. The house was beautiful and served our group of 6 women well. There were a few small maintenance issues- broken sliding door screens, musty-smelling 1st-floor bedroom (we decided to share rooms rather than have someone stay down there) but overall the house is lovely and comfortable. The staff was phenomenal! Maria and Carlos (our delightful chefs) made us fabulous meals and were kind, friendly, and fun. They made the trip! The house manager Rhett made us feel very welcome, gave us great local intel, and was always available to answer questions or help us problem-solve. We felt very safe in the neighborhood (right down the street from the National Guard base) and Ernesto the night watchman always ensured things were ok. The groundskeeper kept things tidy and the pool was cleaned every day. The only downer was the so-called concierge service. We worked with David to plan trips well in advance so we wouldn't have to mess with it while on vacation. The first day our tour company just didn't show up. We had to make our own arrangements to get to Tulum. They did refund our money, but it was a pain and frustrating! Other issues with other tours required a significant amount of time to rectify, NOT what we wanted to spend our time on, especially since we thought we had settled everything well in advance. Overall, we loved this vacation, the house, the staff, and the location, and would come back again. We just won't use the concierge service through Akamal Direct and would book things on our own when we got there.
