2/10
We booked this accommodation arrived 12.30am and it was not available. Luckily a family member lives in Crete so had to stay there. 3 days and many phone calls later found out it was overbooked!!!!!! Was advised they would look for alternative accommodation or full refund. As this was the first time we had booked with Ebookers it has not endeared us to your business! Was also told they would give a £25.00 voucher to our Ebookers account - that has not been given to date, neither has my refund been paid into bank ( was told it could take 7-10 days, this I don’t understand as when I paid it is taken immediately. Anyway I can not give any thing but bad marks to this accommodation 😡
Verified traveler
Stayed 6 nights in Jul 2019