"The room was clean and delightfully cool. The lack of overhead light at night was irritating. Checking in was a nightmare. Being older we struggled with the online check in. However, young families were struggling too. Despite help there were not enough people available to ensure ease of registration. Breakfast good. We were charged for parking. This, despite it clearly stating no cost at the weekend on the website and the in room Village news. This is illegal. I was refused refund. Overall a...

"Fire alarm at 7:30am. It was only on briefly. Bmy husband went to find out if everything was ok, and was told all patrons needed to evacuate as a precaution. He called us in the room to tell us to leave. However, there was no communication from the hotel staff about the need to evacuate. Apparently they'd searched all floors but we didn't see or hear from anyone on floor 4. Need to work on better fire or emergency evacuation communication."