"We will never stay at this place again. The pictures did not match the room and amenities. The staff were not helpful, in fact, they sometimes wouldn’t do the tasks we asked. We found bugs in our room and have photos to prove it. The bathroom was filthy. We stayed during a heatwave and the air conditioning barely worked. The tv would turn off on its own. This was from our second room we asked for. The first room was worse. We asked to switch rooms because I was having an allergic reaction to the...

"This hotel was rated 4 stars on Expedia and it was a 2 at best. (We subsequently stayed in another 4 star rated hotel on this same trip to London and it was wonderful.) At the Grange Clarendon we were given a basement bedroom with windows that were frosted over so you couldn’t see out of them. The bed was extremely hard. It was difficult to find your way out of the basement as well snd it took several tries the next morning. The so-called room service amounted to their letting in a delivery...

"部屋に冷蔵庫、電気ケトル、電子レンジ、シンクがある。 大英博物館のすぐ近くで、また、近所に　コンビニ、スーパー、パブ等がある。 建物は古く、趣があるが、きれいとはいけない。 ベッドカバーにほつれがあったりする。 最大の問題点は床で、歩くと鳴る。どんなに静かに歩いても音が出て、２AMにトイレに行ったりしていたら、ホテルのフロント通して、下のお客さんからクレームが来た。"

"We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit."

"The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a...