Flawless guest service is integral to every 5-star hotel in The Gemfields. From the moment you enter the lobby, staff are at your beck and call, whether arranging valet parking or providing a turn-down service. Plus, hotels must offer top-rate amenities to meet the standard for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.