Impeccable guest service is the defining feature of every 5-star hotel in Southside. From the moment you enter the lobby, staff attend to your every whim, whether arranging valet parking or providing a nightly turn-down service. What's more, hotels have to feature superior amenities to be eligible for a 5-star rating. These can include luxury bathrobes, spa facilities, pools, gourmet kitchens and knowledgeable concierge.