البحث عن فنادق بتصنيف 5 Star في سانتا تريزا من SAR 140

"My overall experience at this hotel was okay. However, I would consider it more a strong 3-star property rather than a 5-star property. During my stay, I encountered an issue involving housekeeping removing a personal belonging. I was able to provide clear evidence to support my claim. Initially, my concern was not handled impartially, as there appeared to be a tendency to side with the housekeeping staff. However, upon reviewing the evidence, the team made efforts to address the matter and...

"The staff were unhelpful and definitely not a place to stay if you are an english speaking tourist. At times, they will not be able to help any requests and will speak about you to eachother in front of you. If asked for help, staff will leave to “fix the issue” and disappear for 10 minutes despite telling you it’ll be a few minutes. Upon retuning, they’ll greet coworkers, go behind the counter and “work” on stuff until approached again regarding request. Definitely needs better staff but...

"The service was superb. Property shows some wear after 10 years. Pool wasn’t heated as should be. Location is great and the simple but efficient beach service is a nice touch. Hopefully I’ll come back next year."

"Staff was very professional and accommodating"

"Great service in the roof bar area, menu options good and quality of food very good. Breakfast has a large choice of quality food."

"Muy bonita vista a la playa, excelente ubicación. Buena atención del personal, habitación limpia, desayuno bien. Los elevadores tardan mucho, pero si no llevas prisa todo bien."

"I loved the room view . The breakfast offered was fantastic as well !! As an issue to work on would be the late check out policies . It is said that you pay 50%for a late check out ( until 6pm) which I was willing to do , but even showing the fare published in the hotel site to calculate half of it , they came out with a higher fare in their system and charged me 20% more than I thought I would pay . The lady hotel manager did not have a clear explanation about it , but paying what she said...

"Breakfast menu was unparalleled. So many options on the buffet, all delicious, and the menu items are prepared to perfection. The staff is warm, attentive and kind. The property is beautiful, with superb design and attention to details, surrounded in lush greenery. The pool area is so luxurious, we didn't want to leave it. I would heartily recommend."

"Location was magnificent, but we kept on having issues with the hot water. And even though the host did send someone to check it out and got fixed only 3 out of us 5 were able to shower with hot water. By the time the last 2 went in to take a bath the water was cold again. We were leaving the next day so we didnt wanna bother the host and we just did what we could. Sucks we werent able to shower before leaving to the airport the day of check out. And even though it says it could sleep 6 its only...