Find 5 Star Hotels in Santa Ponsa from SAR 728

"Reception was very helpful, as Expedia somehow let me booked a room for my family of four but the hotel only allowed 3 people in one room. Receptionist helped me solved the issue without me paying any extras and allowed us to stayed in one room. "

"In my opinion the hotel did not deliver a 5 star experience. Positives: Great views! Our Junior Suite with Seaview was pleasantly spacious and so was the terrace. Both pool areas are elegant, pretty as a picture and very clean. Negatives: We were left waiting to check in with no explanation- it was not busy. We were so tired and it was a horrible feeling being left there for no obvious reason. Not much information was provided during the check in ( later- no directory in the room, no barcode with info to scan). One day our room was not cleaned. Then on other days cleaning products or cloths were left behind in the room. Breakfest does not offer a 5 star variety or richness. Parking is a nightmare ( also a weird practice of being asked to leave the key with the reception, on days we found parking our car was then moved outside the compound few times by the staff). There are residential homes on the compound (very strange). Hotel seems to operate as a restaurant- lots of outside guests. Giant crane outside was waking us up almost every day around 8am. The hotel won the lottery with the location and their gorgeous outside space makes full advantage of it. If you want few pretty snaps it's worth it. If you want a 5 star capsule experience it is not the place."