Find 5 Star Hotels in Ouai Hourri from SAR 270

"Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though. "

"Activities were more tailored towards kids, so if you have kids, that is a perfect hotel."

"Great hotel in a great location. Walkable to beach and restaurants. Staff are welcoming "

"Really amazing clean resort. "

"Food was good and facilities and space were really nice. Service is grease only if give most staff tips. On top of cost for the accommodation even if you pay full inclusive, it helps giving tips if you want a good service. We had to change rooms as there were cockroaches everyday since we got in. Second room was better but if you call reception, they would normally ignore requests or forget. Overall was ok but it’s not the usual 5 star hotel we have been before. It’s more a 4 star hotel. "

"We had an excellent time, loved the hotel and the staff were very helpful. The lady who runs the outside pool area is wonderful, as are the life guards, both work very hard to find loungers for you and ensure you have a good time. We stayed in a villa which was nice and peaceful. We would like to visit again"

"Room was supposed to be a privilege room although looked nothing like picture was much smaller and balcony wall paint was coming off, air con did not work it just made the room hotter so had to sleep with patio door open all night. The pool bar was hardly ever staffed and a lot of people complained about this. In all bars drinks were served in paper cups, as never enough glasses left. There were never enough pool towels for people at the pool. Went to the spa which was not clean disgusting mould dripping from the roof into the heated pool. Food in Italian speciality restaurant was over cooked and dried out, Moroccan restaurant food was very bland. Main buffet was nice but repetitive. ended up with extremely bad stomach bug on last day which could have been down to the mould dripping in spa pool, or food who knows? The beach photos on the website bear no resemblance whatsoever to the sad row of beds on rocks with umbrellas propped up against the sea wall. When I queried with the staff in reception about the room we had received they were extremely rude and could not have cared less. All in all quite a disappointing experience and definitely would not rate 4 star as per Hotels . com website "

"Despite its premium pricing by Moroccan standards, this hotel fails to deliver a true five-star experience. Service is slow, inconsistent, and often inattentive, with management appearing overly focused on delegation rather than actively supporting operations. A more hands-on leadership approach is clearly needed. The beach service was particularly poor, with staff rarely engaging guests and even displaying unprofessional behaviour during a heated staff dispute. The adults’ pool area also felt neglected, with disengaged lifeguards and little effort to manage sunbeds or maintain cleanliness. Dining lacked consistency, from unclear service standards to disorganised breakfast operations, where guests were left confused and staff appeared idle. The ongoing issue of birds entering indoor dining areas further detracts from the experience. While food quality is generally good, prices are high compared to better local alternatives. Water pricing is excessive, especially given prior communication suggesting it would be complimentary. In a hot climate, the lack of accessible free water feels particularly unreasonable. Overall, while the property is visually impressive, service shortcomings significantly undermine the experience. With stronger leadership and clearer standards, the hotel has potential, but currently falls short of expectations."

"Room was clean hotel is lovely however the rooms could use an update which must be underway as one wing of the hotel appeared to be under contruction. "