"Hotel and room beautiful. Comfy beds. We initially had 2 rooms and had to change 1 due to unforeseen circumstances. This was very difficult, I called the hotel a few times and spoke with Luciana in reservations who was rude and unhelpful. She asked me ‘what did I want’ and refused to take my number when I asked for the reservation manager Christina to call me back. That phone call never came.
However, when we got here the people on reception were lovely especially the porter who took us too...
"Hotel and room beautiful. Comfy beds. We initially had 2 rooms and had to change 1 due to unforeseen circumstances. This was very difficult, I called the hotel a few times and spoke with Luciana in reservations who was rude and unhelpful. She asked me ‘what did I want’ and refused to take my number when I asked for the reservation manager Christina to call me back. That phone call never came.
However, when we got here the people on reception were lovely especially the porter who took us too...
Angela