Find 5 Star Hotels in Madinah from SAR 386

"We had an issue with our booking and staff member Shahida was excellent but the girl at the reception counter was awful. She kept shrugging her shoulders to say ‘I don’t care’. Very rude and unprofessional. This hotel was so weird with the lifts all over the place. The fire alarm went off repeatedly through the night. Extremely loud and disturbing. We phoned reception and they didn’t care. Didn’t get one good nights sleep. Would not recommend this hotel. "

"The best thing about the hotel was the location. The customer service wasn’t that great. We had three rooms and the AC wasn’t working for two of them. They sent someone up he had to clean the vents. Eventually he got them to work. Our rooms were not clean upon arrival. We talked to the supervisor nothing was done he didn’t even care. We paid a lot of our rooms and got really bad services. My recommendation is to look for another hotel especially if your paying dm you deserve something better. "

"Clean , new , spacious rooms and high end amenities. Helpful staff . Excellent choice of food for breakfast and dinner . Highly recommended if you can find a decent rate . "