"The Crossways is an updated building. Regrettably there is no lift and a narrow staircase which makes taking heavy cases upstairs difficult. We had a problem with our room but what makes me give this hotel a 5 star rating was their service recovery was brilliant.
The team are very friendly and my Venison Pie for dinner was excellent. Top marks to our waiter who when an item was sold out apologised so well and convinced me to have the Venison pie.
The young team member who served breakfast was...
"The Crossways is an updated building. Regrettably there is no lift and a narrow staircase which makes taking heavy cases upstairs difficult. We had a problem with our room but what makes me give this hotel a 5 star rating was their service recovery was brilliant.
The team are very friendly and my Venison Pie for dinner was excellent. Top marks to our waiter who when an item was sold out apologised so well and convinced me to have the Venison pie.
The young team member who served breakfast was...
Michael