Find 5 Star Hotels in Kolymbia from SAR 381

"Only 3 of the a la carte restaurants open No a la carte option for breakfast or lunch (not as advertised) Only 1 bar open at night, the wine cellar and listening bar both closed Corporate booking on last evening meant the buffet was closed without any communication to guests, hotel offered a gala menu which was really poor (not sure why it was classed as a gala for guests!) No wine lists at any restaurant or bar No champagne available as it was last year No fresh pool towels all week App bookings did not work Tennis courts at Elissa not open despite booking coaching there, had to go to helea and play on a multisport area All feels like a sham, the marketing sells it as an Ikos equivalent but we experienced nothing like it, not sure how it can claim to be 5* "

"Enjoyed very much 4-days family vacation! Very friendly staff, heated pools, good food for all ages. "

"Stayed here as a family group of adults and older teens and unfortunately the resort did not deliver anything close to the advertised 5-star experience. The resort was clearly not fully operational for a large part of our stay. Several advertised facilities were closed or unfinished for nearly half the week. The noodle bar did not open until Monday despite us arriving Friday, the Paaru adults-only bar was closed for several days, and the Irish bar was still being renovated until Tuesday. This was especially frustrating as the Irish bar was advertised as the main indoor venue for live sports and evening entertainment. Because it was unavailable, we had to leave the resort and spend extra money elsewhere to watch major games. It also meant there was effectively nowhere comfortable indoors to sit during the cold and rainy weather, despite travelling with elderly parents and specifically considering indoor facilities when booking. Food was another major let-down. The buffet was repetitive, basic and nowhere near 5-star quality. Despite themed evenings being advertised, there was very little variation night to night and the buffet was often chaotic, with items running out well before service ended. Drinks were often machine-made, overly synthetic and poor quality, and there was nowhere to get a proper fresh coffee during the day. Most concerning was the incorrect food labelling, with vegan marked items listing milk, fish or egg allergens even after concerns were raised"

"Breakfast was amazing, with allot of choices, live serene music, stunning views, room spotless, bed comfortable enough but on the softer side, have courtessy shuttle to take you around the property and into town, cmain pool was heated so very comfortable for May weather."

"We're just back from 8 days here. First of the staff particularly at reception are fantastic. As soon as you note a problem they get it fixed and are mostly apologetic over issues that happen. Unfortunately for anyone travelling with young children there are a few problems that could easily be avoided if staff reported broken or faulty items such a jagged broken children's table. Others are unavoidable like the towel rack that fell on my 1 year olds head whilst she was on the toilet. The children's pool is extremely slippery with multiple children and adults slipping over. Entertainment is somewhat lacking. Food great array of things particularly if you are not fussy. Vegetarian or vegan is not catered for - I had been told multiple times a dish was vegetarian with bacon or vegetarian with X or simply it is vegetarian no meat or fish to realise it had meat on. On that basis I would not recommend for anyone with an allergy either. Pool area is t cleaned during the day unless you are at the tables. Othe then that staff are helpful and quick to resolve issues. Hotel seems that it was once great but is starting to need repairs/ replacements. One of the few hotels where the road doest lead directly to the pool or exposed part of hotel. Great for travel around the island with bus stop right outside and reception will give a timetable of busses upon request."

"Amazing hotel. Lots of choices for food and extremely polite and helpful staff"

"Sheraton is not carrying its brand. Carpet in the corridor was awful and smelly. Room is ok, Staff is is really good and the view from the room is nice."

"Amazing "

"Waterpark was great. No queues. Pools great. A Little cold but good fun. Food varied and good quality. Kids club enjoyable. Nice ice cream. Great mix of beaches nearby. "